Amara Support Center

What's New in Amara 7

• Amara Product Roadmap
• Try out our new Beta Editor!
• Visit the Amara Subtitling Blog
• Help Translate Amara into your Language
• Connecting Brightcove to an Amara Team

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Getting in Touch 3

• I’d like to contact someone at Amara
• I’m interested in Amara Professional Services
• How to submit a support ticket

Amara Member Accounts 11

• Signing Up
• Signing In
• Resetting the password
• Updating your account settings
• The personal information in your user profile

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The Amara Editor 34

• Languages supported on Amara
• Getting to Know the Amara Editor
• Timing Tools (clock icon)
• Subtitle Tools (wrench icon)
• What does "Copy Timing" command do?

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Videos 7

• What does adding a video to Amara do?
• Add a Video to Amara
• What URL do I use to add a video?
• How to integrate Amara with my website?
• Does Amara host my videos or subtitles?

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Subtitles 13

• Subtitle formats available on Amara
• What subtitle file format should I use?
• Will my subtitles be available to other users and general public?
• Editing subtitle files
• Position subtitles to the top of the video player

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Task Teams 8

• What’s a “Task” and why does it matter?
• How can I decline a task
• I can't find a user when I try to reassign a task
• How do I configure team permissions and workflow?
• How do I create an Amara Enterprise team?

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Amara Teams 7

• Joining Teams
• Contributing to New Amara Teams
• Member Directory in New Amara Teams
• Managing Subtitles in New Amara Teams
• Manage and Add Videos in Amara Teams

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Integrations - connect more accounts with Amara 6

• Linking YouTube and Amara accounts
• Kaltura Integration
• Linking Vimeo and Amara accounts
• How do I manually add subtitles to YouTube?
• How to tell if a video automatically syncs subtitles to YouTube

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Extra Technical Solutions and Support 12

• Using WebVTT files on Internet Explorer 11
• The video does not play in the subtitle editor, what do I do?
• Why do I see "Not all lines are completed" in subtitle editor?
• Cannot find "Complete" button in the subtitle editor, where is it gone?
• Why do I keep seeing "Loading subtitle editor..." message?

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