Amara Support Center

To view or change your account settings and information, click your username in the top right-hand corner of the screen and click the Account item from the drop-down menu:

On your Account page, you can:

• Add or change personal information.

• Change your email, username, or password.

• Change your notification settings.

• Copy or change your API key (more information about API below).

• Add or remove integrations to YouTube and Vimeo.

Always click the Save Changes button to confirm edits to your Account page.

Personal Information

After you sign up to Amara, you can choose to share more about yourself with your new community, including:

• Your languages.

• First (given) and last (family) name.

• Link to your personal page or a social network profile.

• Photo or another image for your Amara Account.

Important: Keep in mind that Amara user Accounts are open to public search engines,  so choose carefully what you want to tell the world about yourself!

You have complete control of all your personal information shared on Amara. You can update or remove any information at any time from your Account page, or remove personal details from your Account using the deactivate and/or delete account options (more information about account deactivation and deletion at the bottom of this article)

About: Add Your Name and/or Photo

Click the Edit link next to the About section on your Account page to add your first (given) name, last (family) name, and/or to add a photo to your account.

When uploading a photo, please keep the image file size under 1MB. If necessary, crop the photo or save it at a lower resolution.

Click Save in the Edit Profile window after adding or editing your name or photo.

Languages

Click the Edit link next to languages to add or change the languages listed on your account. We strongly recommend that you only list languages that you can fluently create subtitles in.

• You can select up to 6 languages.

• These languages will be at the top of language menu dropdowns when you: 

  • Add new subtitles to a video.

  • Browse available subtitling assignments in a team.

  • Receive notifications from team administrators about new videos in your selected languages.

You must have at least one language set on your account to be able to join an Amara team. Click Save in the Edit Languages window after you’ve added or changed languages.

Login Information: Username or Email Address

To change your username or email address, enter the new login credentials in the relevant fields on the Account section and click the Save Changes button. 

Change or Reset Your Password

If you know your password:

To change your password, type your current password in the Current password field, then type the new password in both the New password and Confirm new password fields. Click the Save Changes button.

If you don't know your password:

If you forgot your password or if you created your account with a social media account that uses one-click login not requiring a password, you can reset your password by email by clicking the reset it by email link. Follow the instructions on the screen and check your email inbox for the password reset link. 

Note: You need a valid email address to be associated with your user account to reset your password by email. If you do not have a valid email address or are having difficulty setting a password, please contact Amara Tech Support at support@amara.org for assistance.

Notifications

This section enables you to customize the way you receive notifications from Amara and Amara users about things like changes to your videos, subtitles, teams, assignments, new personal and team broadcasting messages, etc.

Notify by Message: 

If this checkbox is selected, you will receive the system notifications through your onsite message inbox. Clearing this checkbox will disable onsite messaging. We recommend that you leave this option enabled.

Notify by Email:

If this checkbox is selected, copies of personal messages and system notifications will be sent to the email address associated with your user account. You may turn this option off, if you like - just remember to keep checking your onsite inbox to make sure you have not missed anything important! You can check your onsite inbox by clicking on your username in the top right-hand corner of the screen and selecting Messages.

API Access

Amara provides a REST API to interact with the site. From your Account page you can generate an API key, copy the existing API key, or reset the API key. Please contact us at enterprise@amara.org if you’d like to use the Amara API for commercial purposes. 

Delete Your Account Button

The Delete Your Account button at the bottom of the Account page will give you the options to deactivate or delete your user account and data on Amara. There are several options you can choose to deactivate or delete your account and data, explained below in the section titled Deactivating Your Account and Deleting Data.

Account deletion cannot be undone without assistance from Amara Tech Support, so please do not try this option unless you are absolutely sure you wish to delete your account. Please refer to the information in the section at the bottom of this article so that you fully understand what your account deactivation and deletion options are.

To open your personal activity log on Amara, click your username in the top right-hand corner of the screen and click the Account item from the drop-down menu.

Next, click the Activity tab in your user account page. You will see a list of your recent activities on Amara which includes video submissions, subtitle edits, and team assignments:

Each item in your activity list includes links to the videos and subtitles you worked on, which makes it easier to access your current or previous work.

The Integrations feature enables you to export subtitles that you create from Amara to your account on a video hosting site, such as YouTube or Vimeo. Completed subtitles created on Amara should automatically export to the linked video hosting account.

Learn more about connecting to YouTube and Vimeo with your Amara user account.

Amara users have complete control over their account and any information shared on Amara. We are always happy to help with access to accounts so you can choose the options that work best for you.

Please note: Deactivating your personal Amara user account will not cancel Paid Subscription Plans. If you have a team with a paid subscription and would like to cancel your subscription, please contact invoices@amara.org.

Deactivating Your Amara Account

If you decide that you no longer wish to subtitle videos on Amara and do not need your Amara account anymore, there are several options you can choose to deactivate your account.

You cannot reactivate your account without assistance from Amara Tech Support.

• You can request reactivation of your account by contacting support@amara.org and providing the previous username and email address linked to your deactivated/retired account.

Deactivating your account on Amara does the following:

• Hides your personal name in your user Account and in video and team activity logs - other users will see "Retired user" instead of your name.

• Hides your personal activity history.

• Removes you from all the teams where you are a member.

• Stops sending email notifications when the videos or subtitles you follow have changes.

• Unlinks any social network accounts that were linked to your Account, so that they can be used to sign up to Amara again.

• Unlinks YouTube and Vimeo accounts that were linked to your Account.

However, deactivating your account on Amara does not: 

• Permanently remove your account or any video or subtitle submissions from the Amara database.

• Hide the list of your video submissions that have subtitles created by other users.

• Delete personal information that you added in your Account:

  • First and last name, if you entered them in your Account page.

  • Email address.

  • Photo, if you added one in your Account page.

See the Deleting Account Data section below if you want more complete data removal options in addition to deactivating your account.

Note: If you do not have a password for your account yet, please set it before you try to deactivate your account. You will need your password for deactivating your account and/or deleting data and personal details.

Deactivating Your Amara Account

• Click on your username in the top right-hand corner when logged into Amara.org.

• Select Account in the drop-down menu.

• Scroll down to the bottom of the page to the Account Security section and click the Delete Your Account button.

You will see a page with deactivation options.

To deactivate (not completely delete) your account, only enter your password on this page (do not select any other options) and click on the Deactivate button.

After you click the Deactivate button, you have successfully deactivated your Amara account.

Delete Account Data and/or Videos and Subtitles

Finally, you can choose to delete your account data and/or videos and subtitles by checking either or both of the two additional options on the Account Deactivation window.

Both these options are permanent and irreversible, even by Amara staff.

Delete Account Data

Deleting account data does the following: 

• Delete the personal information that you added in your Account including:

  • First and last name, if you entered them in your Account page.

  • Email address.

  • Photo, if you added one in your Account page.

If you are concerned about your privacy, please check the first box Delete account data when deactivating your account.

Delete Videos and Subtitles

This will delete videos that you have added to Amara that no other user has contributed subtitles to.

If you have videos you want removed from the Amara platform, please see Deleting Videos or Subtitles from Amara.

It will only delete the subtitles that you created for the related videos.

Enter your password to confirm. After you click the Deactivate button, the data that you selected will be permanently removed.