Amara Support Center
How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Amara Support and Solutions
What's New in Amara
Amara Product Roadmap
Visit the Amara Subtitling Blog
Help Translate Amara into your Language
Connecting Brightcove to an Amara Team
New: select the language of Amara user interface!
Getting in Touch
I’d like to contact someone at Amara
I’m interested in Amara Professional Services
How to write a Good Ticket
Amara Member Accounts
Resetting the password
Updating your account settings
The personal information in your user profile
See all 11 articles
The Amara Editor
Languages supported on Amara
Getting to Know the Amara Editor
Timing Tools (clock icon)
Subtitle Tools (wrench icon)
What does "Copy Timing" command do?
See all 34 articles
What does adding a video to Amara do?
Add a Video to Amara
What URL do I use to add a video?
How to integrate Amara with my website?
Does Amara host my videos or subtitles?
See all 7 articles
Subtitle formats available on Amara
What subtitle file format should I use?
Will my subtitles be available to other users and general public?
Editing subtitle files
Position subtitles to the top of the video player
See all 13 articles
What’s a “Task” and why does it matter?
How can I decline a task
I can't find a user when I try to reassign a task
How do I configure team permissions and workflow?
See all 9 articles
Member Directory in New Amara Teams
Managing Subtitles in New Amara Teams
Manage Videos in New Amara Teams
Contributing to New Amara Teams
Application Review Page (Collaboration Teams)
See all 6 articles
Integrations - connect more accounts with Amara
Linking Vimeo and Amara accounts
Linking YouTube and Amara accounts
How do I manually add subtitles to YouTube?
How to tell if a video automatically syncs subtitles to YouTube
See all 6 articles
Extra Technical Solutions and Support
Using WebVTT files on Internet Explorer 11
The video does not play in the subtitle editor, what do I do?
Why do I see "Not all lines are completed" in subtitle editor?
Cannot find "Complete" button in the subtitle editor, where is it gone?
Why do I keep seeing "Loading subtitle editor..." message?
See all 12 articles