First subtitle starts too early : Amara Support Center

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Anders Uhlin

started a topic 5 months ago

Hi. I set the first subtitle to start at 00:16, which is where the dialogue begins.

In the editor all is fine, but after publishing the video, that first subtitle starts already from the first frame, i.e. at 00:00.

I'm new to Amara and haven't been able to find a fix. Thanks.

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Claude Almansi

said 4 months ago

Thank you for your question, Anders Uhlin.

I saw the ticket you also created about this issue, so I checked the video, and I am as baffled as you are. Hopefully someone from Amara's tech staff, who answer tickets, will be able to help you.

Meanwhile, you could add a subtitle saying [MUSIC] from 0:00 to 0:16 as a workaround. But you probably want to know why the subtitles start too early (at least I do).

Best,

Claude

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Craig Thomas

said 3 months ago

I am having the same problem, as are several acquaintances.

Has there been a solution found for this?

Cheers,

Craig.

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Anders Uhlin

said 3 months ago

Haven't heard anything yet.

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Claude Almansi

said 3 months ago

Hi Anders,

Thank you for referring this. Your ticket #1047403 is still marked "On hold", so it has not been forgotten! The delay means that tech staff are aware of the issue and it is in their workflow.

I hope they'll get around to solving it soon, but bear in mind that with the changes to Amara, there are also other teething issues.

Best

Claude

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Craig Thomas

said 23 days ago

G'day Claude,

Any news on this issue?

Cheers,

Craig.

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Claude Almansi

said 22 days ago

Hi Craig,

Not that I know of, Craig.

Best,

Claude

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Anders Uhlin

said 17 days ago

Nothing.

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