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Problem with subtitles
5 CommentsSorted by Popular
Thank you, Coban. I've added a note to your ticket, with a reference to this forum topic.
Hello,
The problem is caused on every video I want to see with subtitles.
I can give you for example link on this video: http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/
In the green circle under the video, where you can select which subtitle you want, it show me the following error:
- Subtitles unavailable
Could you please give the link to the Amara page(s) where the issue occurs? Different things might cause it.
Hi Coban
I tried the player in the http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/ page you mentioned, and it worked normally on my MacBook with Firefox. I.e. clicking on the green circle, I was able to change subtitle language, and to see the menu for doing things on the right.
If the issue persists for you, could you please submit a ticket, indicating your OS and browser and link to a not-working page? Tickets get tech staff's answers, whereas here on the forum, I can only give replies based on my user experience.
I tried the player in the http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/ page you mentioned, and it worked normally on my MacBook with Firefox. I.e. clicking on the green circle, I was able to change subtitle language, and to see the menu for doing things on the right.
If the issue persists for you, could you please submit a ticket, indicating your OS and browser and link to a not-working page? Tickets get tech staff's answers, whereas here on the forum, I can only give replies based on my user experience.
Coban Nielsen
Hello Amara,
I have a problem activating Amara subtitles on the videos.
When i want to select subtitles it says
Subtitles unavailable.
What is required for running amara subtitles?
Please help!
1 person has this problem