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Problem with subtitles
5 CommentsSorted by Oldest First
Could you please give the link to the Amara page(s) where the issue occurs? Different things might cause it.
Hello,
The problem is caused on every video I want to see with subtitles.
I can give you for example link on this video: http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/
In the green circle under the video, where you can select which subtitle you want, it show me the following error:
- Subtitles unavailable
Hi Coban
I tried the player in the http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/ page you mentioned, and it worked normally on my MacBook with Firefox. I.e. clicking on the green circle, I was able to change subtitle language, and to see the menu for doing things on the right.
If the issue persists for you, could you please submit a ticket, indicating your OS and browser and link to a not-working page? Tickets get tech staff's answers, whereas here on the forum, I can only give replies based on my user experience.
I tried the player in the http://www.amara.org/da/videos/BxDoaAHJnwTI/da/28072/ page you mentioned, and it worked normally on my MacBook with Firefox. I.e. clicking on the green circle, I was able to change subtitle language, and to see the menu for doing things on the right.
If the issue persists for you, could you please submit a ticket, indicating your OS and browser and link to a not-working page? Tickets get tech staff's answers, whereas here on the forum, I can only give replies based on my user experience.
Thank you, Coban. I've added a note to your ticket, with a reference to this forum topic.
Coban Nielsen
Hello Amara,
I have a problem activating Amara subtitles on the videos.
When i want to select subtitles it says
Subtitles unavailable.
What is required for running amara subtitles?
Please help!
1 person has this problem