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youtube sync issues

We are testing out Amara as we get many requests from foreign-language speakers looking to translate our animated interviews into their native language. We have synced/linked but only some of our live videos appear. anyone know how to troubleshoot or to get missing videos to appear as part of our videos?

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Hi David,

First, thanks for the link to you very interesting YouTube channel.

As to its videos that do not sync properly to Amara, have you tried the Check for Syncing Issues >>> link in your Amara account, as explained in the How to check why subtitles failed to sync to your video tutorial? If the suggested methods do not work, please create a ticket via : it will go to Amara's tech staff, who will know how to help you.




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