If you are an owner of a YouTube channel linked to a user account to Amara or an admin of a team that syncs subtitles to a YouTube channel, or to a Brightcove, or Kaltura account, you can check why some of your subtitles fail to sync to the video hosting provider and act on this information.
I. For owners of YouTube channels linked to individual user accounts on Amara.
Sign in to Amara with the use of the account that has the YouTube channel linked to it.
Hover the mouse on your username in the top right-hand corner of the screen. From the drop-down menu, select Account item to invoke Account tab in your user profile.
- Under YouTube Sync header, click Check for Syncing Issues >>> link.
This will invoke the following screen:
In this table, you can identify the videos and languages that have caused issues while syncing. The problem with syncing is described in Error column.
|Connection between YouTube channel and user account on Amara is not configured properly. Usually happens if the YouTube channel has not been re-linked to Amara after the transition to YouTube API v3.||Go back to Account tab. Disconnect the YouTube channel and connect it again.|
|quotaError||YouTube received too many API calls from Amara over a short period of time and stopped listening for new updates from Amara.||Wait for 20-30 minutes, then select the subtitle track in the table and click Resync Selected Items|
|unknownError||The cause falls into none of specified classes of errors||
Select the subtitle track in the table and click Resync Selected Items
II. For admins of Amara teams that sync subtitles to external video hosting providers.
Open team Settings page:
Next, go to Integrations tab.
Click Check for Syncing Issues >>> link.
Check the errors and re-sync the subtitles as described above in p.I.