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003-VI_0029

started a topic almost 7 years ago

Dear Amara team,

I have been unable to access job request links sent to me for a few days even though the requester said they assigned the video to me.

Can you help me?

Thank you!

1 Comment

Claude Almansi

said almost 7 years ago

Thank you for your query. Do you perhaps have two Amara IDs, one for the job team and a general one? If so, are you sure you are logged into your "jobs" ID?

If you are and the "We're sorry - you don't have access to that page. " message persists, please create a ticket via https://support.amara.org/support/tickets/new. The ticket will go to Amara tech staff who are competent in solving this issue. In this ticket, please add:

OnDemand in the subject line (it will prioritize the ticket)
as many indications as you can in the body of the ticket: team name, URL of the job's page, requester's name etc.

Thank you in advance,

Claude