i can't add a new language : Amara.org Support Center

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samer abdullah

started a topic about 7 years ago

Hello!

I have a problem with amara.Whenever i click "add a new language'' nothing happens.

I would really appreciate any help.

Thanks in advance!

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Claude Almansi

said about 7 years ago

Thank you for reporting this, samer abdullah.

Please indicate the URL/s of the Amara page/s where this is happening . and also the operating system and browser you use when this happens.

Thank you in advance

Claude Almansi

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samer abdullah

said about 7 years ago

Thank you for answering.

url:

https://amara.org/el/videos/Sl6Bc0OK5xpU/info/unit-3-a-straight-line-mathematics-2nd-primary/#create-subtitles-modal

I tried chrome ,firefox,and explorer.I am using windows 7

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Claude Almansi

said about 7 years ago

Thank you, Samer,

I had the same problem when I tried in the Greek interface, like you, and also from the basic URL https://amara.org/el/videos/Sl6Bc0OK5xpU/info/unit-3-a-straight-line-mathematics-2nd-primary/.

However, when I changed the interface to English, https://amara.org/en/videos/Sl6Bc0OK5xpU/info/unit-3-a-straight-line-mathematics-2nd-primary/, I was able to start English subtitles.

I don't understand why and I'm curious to know. If you are curious too, I could generate a ticket from your topic and you'll get notifications. But if you'd rather just go on subtitling, I'll ask directly.

Please let me know.

Claude

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Cesslator

said almost 3 years ago

Hello,

I have the same problem here. Wether I use Firefox or Chrome on Windows 7, I'm stuck at the choice of language when I press on "Continue". I haven't logged in for almost a year. Is there something that has changed since?
I have tried with several videos hosted on Youtube, edited by my team : the California Academy of Science, still stuck. I have changed the interface language as suggested, all the same...

Any idea what might cause this? Is there specific software that I must purchase or update?

Stuck on ama...

(1.1 MB)

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Claude Almansi

said almost 3 years ago

Thank you for your contribution, Cesslator.

If you mean the video in https://amara.org/en/videos/DSptQRspkDJq/info/whats-the-deal-with-fossil-fuels-california-academy-of-sciences/?team=, it has been added to the California Academy of Sciences team.

You should therefore ask one of the team admins. In fact, they can impose special settings on subtitling languages.

Best,

Claude

PS In case you have another query in future, please indicate the URL of the Amara video page: it is not always possible to deduce it from a screenshot.

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