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English subtitles used to be automatically uploaded. NOT ANYMORE.

All the subtitles in the videos ELLEN, WHITE HOUSE and SESAME STREET that I upload already have the English subtitles. They used to be automatically uploaded. NOT ANYMORE... Can you solve this problem, please?

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Thank you for your query, Alxandre. As this is a technical matter, could you please create a ticket - via http://support.amara.org/support/tickets/new - about it, also maybe indicating 2 Amara pages you created: one where the English subtitles got added, and one where they did not? Tickets go to the technical staff who will be able to answer you.

Cordially,

Claude Almansi

 

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