Amara Support Center
How can we help you today?
Subtitle Track is "Locked" and not allowing edits
1 Comment
Hi Emily,
I was able to enter the editor for the English subtitles - http://www.amara.org/en/subtitles/editor/joUvZjg0K4To/en/ - normally just now.
You probably got this message because someone else was already working on the subtitles when you tried to: that's the only situation I know of that a subtitle set can be locked on normal Amara video pages.
However, if a video page has been added to a team, its subtitling might be blocked if the administrators and owners of the team have set workflows defining who can do what to subtitles of the team's video pages. But this is not so in the case you mention.
Best,
Claude
I was able to enter the editor for the English subtitles - http://www.amara.org/en/subtitles/editor/joUvZjg0K4To/en/ - normally just now.
You probably got this message because someone else was already working on the subtitles when you tried to: that's the only situation I know of that a subtitle set can be locked on normal Amara video pages.
However, if a video page has been added to a team, its subtitling might be blocked if the administrators and owners of the team have set workflows defining who can do what to subtitles of the team's video pages. But this is not so in the case you mention.
Best,
Claude
Emily Moran Barwick
i am getting a message that the english subtitle track on my video is "locked." it's my video so i'm not sure why i can't access the track. i have two people working on it currently. i've searched the support forum and can't find any information on:
#1 how to lock a track and
#2 how to gain access once it's been locked.
Could anyone please help me with this?
here is a screenshot with the message above the video in red.
1 person has this problem