Amara.org Support Center

Hi Eri,

If by "opening", you mean that the subtitles can be selected in the player: for http://www.amara.org/en/videos/eadM5d5NKwu1/info/kuzey-guney-121912/ the Bulgarian subtitles play when I select them from the droplist beneath the player, but not the Afar,  Albanian and English subs: the player just keeps saying "loading".

In http://www.amara.org/en/videos/WNxDhEwkSrEv/info/kuzey-guney-51bolum/ none of the subtitles load for me either.

Difference between the subtitles of kuzey-guney-121912/: Bulgarian subtitles that play were last edited  05/28/2013, whereas the  last revisions of other subtitles that don't play are much earlier:  Afar 03/30/2013, Albanian 03/29/2013, English  01/26/2013.

@ Amara staff: could it be that Bulgarian 05/28/2013 subtitles were among the "recent ones" that got deleted in the June 29 update and later replaced by developers (see My subtitles are gone ) and could that make the difference?

However, this hypothetical date factor doesn't seem to obtain for the subtitles of kuzey-guney-51bolum/ . Last revisions for Bulgarian  05/28/2013,  Albanian  03/30/2013, English 01/26/2013. So, even if the Bulgarian subs were last edited on the same date as in the other video, here they don't load.

But there is a difference between the 2 videos: in kuzey-guney-121912/ , the video language is correctly identified as Turkish, whereas in kuzey-guney-51bolum/ , it is misidentified as Greek. Could that play a role?

I'll now try to make minor edits in the subtitles that don't load in both videos, to see if it changes anything

 

July 27, 213, 12:18 CET: Unable to save edits to subs of these 2 videos: I tried with all subs of kuzey-guney-51bolum/, and with Bulgarian subs of kuzey-guney-121912/.  But that's neither here nor there: I can't save edits in other subtitles either (I also tried in vain with the Italian subs of stay-human-stephane-hessel-interview ).

@Amara staff: anyway, it's better if you try, after archiving a copy of the 2 videos Eri mentioned with their present subtitle display issue. And then check what other videos might have the same issue.

 

Hi Eri,

Apologies for my unclear former comments. I'll try to explain here what I was trying to do.

Amara's June 29 software update is exciting because of the new beta editor it made possible, but it caused several baffling issues  in subtitles that had been previously made with Amara. For instance:

1. many recent subtitles and subtitle revisions disappeared, then were restored by Amara developers;
2. the URLs of many subtitle sets changed;
   
3. in many already subtitled videos, the indication of the video's language disappeared.

So in my first comment, I was just making hypotheses about how your issue might be related to those, and telling I wanted to try editing existing subtitles, to see if it would make them work in the player.

In the second comment I was just saying I had been unable to save the edits I made.

But actually, this evening, I saw that the edit to the Bulgarian subs of kuzey-guney-121912/ did get saved, but it didn't solve your issue.

****

So now I tried another hypothesis: perhaps starting a subtitle set in the defined original language of the video would make the other subtitle sets work in the player. By "defined original language" I mean Turkish for kuzey-guney-121912/ , where the definition is correct, and Greek for kuzey-guney-51bolum/, which is erroneous, but the software can't know that.

And it worked: now you can select existing real subtitles from the drop-list beneath the player beneath both videos. So if you urgently want to have the subtitles playing in the other Kuzey Güney videos on Amara, you could do the same: start a subtitle set in the defined original language of the video, even with just one subtitle, and hopefully, it will be possible to display the other subtitles in these other videos too.

May I just ask you one favor? Please leave a couple of videos unfixed and give their links here, so that developers can examine what is causing this issue.

Thank you in advance.

Claude

PS I've changed my user name back to Claude Almansi because Amara staff have now asked me to work 5 hours / week on this forum, replying to queries when I can, and referring those I don't understand to them. So I'm not exactly "justanAmarauser" anymore, rather kind of liaising with staff, from a user's viewpoint.