Welcome to your Amara Plus team! 

We hope the following guide helps you get your team setup quickly. Please don’t hesitate to reach out if you have any questions and we’ll be happy to help!


Amara Support

For any questions email us at enterprise-support@amara.org and the first available staff member will reply. 

  • Please include the following information to help us help you faster.

    • Team name.

    • Team Owner email address linked to the account. 

    • Details of your question or issue you are having trouble with. 


Getting Started

Log into amara.org with your free Amara username.

  • Please note - your Amara username is separate from your team to allow users to have multiple teams on one username. 


Go to your Amara Plus Team using either option below:

  1. Select Team Workspace to search for teams.

  2. Select your Amara Plus team in the dropdown under your username.

Teams you manage page with links to each team for fast access.

 


Integrate your Amara Plus team with your video hosting site

Integrating your team with an external video hosting site provides benefits that help save you time by automating several steps:

  • Import videos automatically from the site to your Amara team (YouTube only).

  • Import subtitles automatically when you add a video from your channel to your Amara team.

  • Export subtitles when marked complete on Amara.

Important note: Log into the external account in a separate browser window before starting the integration process.

  • Be sure to integrate your channel with your Amara Plus team, not your personal Amara username. 

  • The integration can be added to your personal Amara profile or your Amara Plus team, but only one can be integrated at a time. 

  1. Go to your Amara Plus team. 

  2. Select Settings.

  3. Select Integrations.

  4. Select Add Account.

    • Choose the host site your videos are hosted on. 

    • The support articles below have specific instructions for each hosting site.

Settings page with account management options for integration setup.

  1. After the host site is integrated you can see the subtitle export history for all completed subtitles. 


Integration options for Kaltura and Brightcove

Kaltura and Brightcove integrations have special steps shared below:


Add Videos Manually

If you prefer not to integrate your host channel with your Amara team (or have integrated with Vimeo or Kaltura that does not automatically import new videos to the team), you can manually add videos.

  • Acceptable video formats include: Vimeo, YouTube, MP4, WebM, OGG, and MP3.

  • You can add single videos, or add multiple videos at once.

  • You can add video URLs from a hosting site such as YouTube or Vimeo.

  • You can add videos from your local system or GDrive storage.

Add Videos

  1. Go to your Amara Plus team.

  2. Select the Videos tab.

  3. Select the Add videos button.

  4. Select one of the following:

    • URL

      • From a public hosting site like YouTube or Vimeo. 

    • Multiple URLs

    • File Upload 

      • For videos saved to your local system.

    • Google Drive 

      • For videos stored on your private Google Drive. 

Note: Amara Plus teams have 50 GB of storage for videos uploaded from your local system and Google Drive.

Add videos dropdown menu offering URL, Multiple URL, File and GDrive upload options


Add a URL

  • Add a video URL from a hosting site.

    • The URL of the video on a video hosting site (YouTube, Vimeo) is in the address bar of the video page:

Detail screenshot of Youtube page with video URL highlighted

  • Copy the URL in the browser window on the video page on the host site and paste it into the URL address field.

  • Select the source language spoken in the video.

  • Click the Add to video listing button.


Add Video options when adding a single URL.

Add a video URL window.


Add Multiple URLs

  1. Enter the URLs of any compatible videos. Enter one URL per line.

  2. To designate titles for the videos, add a space after a URL and enter the title after the space.

    1. Note that if you don’t specify a title in this window, then the titles for the team videos will be populated with information from the videos at the host site.

  3. Select the source language.

    1. Note that when adding multiple videos they must all have the same source language. 

  4. Optional: select the team Project.

  5. Select the Add Multiple button.


Add Video options when adding multiple URLs.

Add multiple video URLs window.

File upload from your local hard drive.

  1. Select the source language.

    1. Note that when uploading multiple videos they must all have the same source language. 

  2. Drop or choose file(s) to upload.

  3. Optional: select the team Project.

  4. Select the Add to video listing button to add videos to your private team.


Add Video options when uploading video files from your local drive.

Add a file from your local system.


You will see the video files you chose to upload with a status button saying the system is processing the uploaded videos:

Window that appears after you've added video files from your local drive, showing a button that says Processing uploaded video.

Processing the upload of video files from your local system.


Note that you can select up to 5 files to add from within this window. If you need to upload more files, repeat the steps to upload from your local hard drive.


Important: click the Add to video listing button to finish uploading the videos from your local system:

Window that appears after you've added video files from your local drive, highlighting the Add to video listing option.

Finish uploading videos from your local system.


Upload from Google Drive

Select a Google account, if prompted, then click Allow in the Google access window.

Allow Amara.org to access your Google Drive.


In the next window:

  1. Select the source language.

Note that when uploading multiple videos they must all have the same source language.

  1. Optional: select the team Project.

  2. Click the Select from Google Drive button.

Note that the file size limit is 4 GB per file, and note what your remaining storage space will be after this upload.

  1. Click the Add to video listing button.

Add Video options when uploading video files from Google Drive.

Upload video files from Google Drive.



Select the file or files, and click the Select button.

Select the video files that are saved to your Google Drive, with the Select button hightlighted.

Select video files on your Google Drive to upload to the team.


Note that you can select up to 5 files to add from within this window. If you need to upload more files, repeat the steps to import from Google Drive.

Important: click the Add to video listing button to finish adding the videos from your Google Drive:

Window that appears after you've added video files from your Google drive, highlighting the Add to video listing option.

Finish importing videos from Google Drive.


Filter to search for Uploaded Videos 

You can search for videos that have been uploaded from either your local system or from Google Drive. On the Videos page, click on Filter and sort and choose Uploaded Videos:

Filter and sort button on the Videos page with the Uploaded Videos option highlighted.


In the Video uploaded to Amara storage window, click on Yes, then Apply:

After clicking on Uploaded Videos from Filter and sort, click Yes and Apply in the Video uploaded to Amara storage window.


Amara storage is private and secure. You can delete videos anytime once completed to free up storage space to add new videos. 


Team Admission Settings

There are three types of team admission: Open, Application, and Invitation.

  • Open: Any Amara user can find and join a team with an Open admission policy.

  • Application: For teams with Application admission, Amara users can find the team but must apply and be approved by team Admins before they can join a team.

  • Invitation: For teams with Invitation admission, the team is not visible to anyone except team members, and a team Admin has to invite a user to a team.


Adding members to your team

Anyone who wants to work on your team, whether they are a vendor or a member of your in-house localization team, must first create an Amara account. It’s free to sign up!

The basic Amara Plus subscription includes 2 team members. 
You can send invitations or add members directly to your Amara Plus team.

  1. Send an invitation with the username.

  2. Send an invitation with the email address

  3. Add members directly to your team

  4. Enter their Amara free username. 

  5. Select the role for the user. 

    1. Permissions for each role can be selected on the Settings tab under Permissions. 

Invite members to the Amara Plus team popup window with dropdown to select role for each member.


Add more seats to your Team Subscription

You can add more seats to your subscription at any time.

  1. Go to your Amara Plus team.

  2. Select the Plan tab.

  3. Select Change Plan Options to add or remove users. 

    • Each additional user seat is $12.00. The amount will be prorated for the number of days the users are added to the team.

  4. Select Change Payment Method to update your credit card details. 

Screenshot of the Amara Plus plan page with options to update payment method or change the number of users on the team.

  1. If you need to cancel your Amara Plus subscription just email us at enterprise-support@amara.org and share the details below:

    • Owner username and email.

    • Team name.


Uploading Subtitles

You can upload subtitle files from either the video page or from inside the editor.

  • On the Videos page click on the three dots to the right of the Add/Edit subtitles button, then click on Upload subtitles.

Screenshot of the Upload subtitles option under the three-dot menu on a video page on Amara.

Or you can select Add/Edit subtitles in any language to enter the editor.

  1. Select Subtitles tools

  2. Select Upload subtitles.

Screenshot of subtitle tools and Upload subtitles inside the Amara editor


Order captions and subtitles 

You can order captions and subtitles  right from the Subtitle Orders tab on your Amara Plus team. There are two options available:

  • Automatic captions (60 free minutes per month)

  • Professional, human crafted captions and subtitles 

Subtitle orders tab highlighted to order Amara On Demand professional captions


Free automatic captions to help get you started!

You can order automatic captions to give your linguists a head-start.

  • Your Amara Plus team subscription includes 60 minutes of free automatic captions per month. 

Automatic captions order section including 60 minutes per month of free automatic captions included.


Order professional, human crafted captions and translations! 

You can also submit a video to our Amara On Demand team of professional linguists.

Hire an expert section for submitting an order request to Amara On Demand professional subtitling services.


Start Subtitling or Translating

There are a number of ways that you can subtitle or translate team videos.

  1. On the team Dashboard click on the Transcribe [language] or Translate [language] button under a video and you will enter the editor.

Translate link on the video card on the Amara team dashboard tab.

2. Or you can go to the Videos page and click on the video you wish to subtitle or translate.

  • If no subtitles exist in that language yet, click on the Add/Edit subtitles button.

Add/Edit subtitles link on the video page on Amara

  • Select the language in the Add new subtitles dropdown, then click on the Add button.

Screenshot of Select a language dropdown on Add subtitles window of the video page.

  • Or if subtitles for the language already exist, click on the subtitle language from the Incomplete Subtitles or Completed Subtitles list.



Using Completed Subtitles

There are a number of ways that you can download subtitles. We recommend downloading VTT file type for most use cases.

  • When viewing a video page, click on the download button to the right of the Subtitles header and choose the language and the file type you wish to download.

Screenshot of Amara video page with the link to select the language and file type for download.

  • Or click on any language that you want to download from either the Incomplete Subtitles list or the Completed Subtitles list.

  • Click on the Download dropdown under the subtitle language header and choose the language and the file type you wish to download.

Screenshot of how to select download under the language page header to select file types to download.


Happy Subtitling on your new Amara Plus team!

  • If you have any feedback to share we would love to hear from you, email us at enterprise-support@amara.org. 


Your experience is very important to us and we appreciate any ideas or suggestions you may have to help make Amara even better!