The fastest way to get help!


The Amara Forum is where many questions are already asked and answered.

The Knowledge Base has useful step-by-step instructions for many questions.


Questions about a specific Amara Platform offering?


Amara is a platform that provides solutions to create captions and translations to video content with a variety of options. 


  • You can create a free Amara account and help contribute at

  • To order professional quality captions and translations you can submit your order online at Amara on Demand



Still need help?

Need technical support

IMPORTANT - Please make sure to include the following information so that we can best assist you:


  • Your Amara Account username and email

  • Video Title and page URL

  • Language

  • Subtitles file and format

  • Team (if applicable)

  • Screenshots of error message

Please email all relevant details requested above to and we'll be happy to help!


Found a bug?


Please also include the following details if you think there is an issue with the Amara site or features functioning normally:


  • What you were trying to do

  • What you observed 

  • Is this a new behavior

  • Did this occur just once or happened every time you tried

  • Screenshots or screen cast (if possible)

  • What OS (operating system) and Web browser you are using (you can check to see the details of your system)


Please email all relevant details requested above to or you can file a ticket (and you’ll be able to track the status of your issue).


Either way this information is important and allows us to identify and solve your issue as quickly as possible. Thank you!


Additional communication channels


  • Press inquiries –

  • DMCA or copyright requests –



Thank you for your support of an inclusive and accessible media ecosystem!

If you have any questions or suggestions, please share your feedback!

To submit a quick ticket, click No in the Did you find it helpful link below.

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