The fastest way to get help!

The Amara Forum is where many questions are already asked and answered.

The Knowledge Base has useful step-by-step instructions for many questions.

General questions? Still need help?

Please email or file a ticket (and you’ll be able to track the status of your issue).

Found a bug? Need technical support?

IMPORTANT - Please make sure to include the following information so that we can best assist you:


  • Video Title and page URL

  • Language

  • User Name

  • Subtitles file and format

  • Team (if applicable)

  • Screenshots of error message


Please email or file a ticket with the information above, which allows us to identify and solve your issue as quickly as possible. Thanks!

Additional communication channels

  • Press inquiries –

  • DMCA or copyright requests –