Sometimes the Amara subtitle editor looks like it is loading, but it is not. Instead of opening the subtitle editor, it only shows this message:
Subtitle editor error dialog
Getting the Amara Editor working
This usually happens because a browser extension or other software on your computer is blocking the Amara Editor. We’ll go through a few steps that will hopefully unblock the editor.
Try another browser
The simplest approach is to try another web browser. We recommend Chrome or Firefox, but you can also try Safari (Mac), or Opera (both Windows and Mac).
If you don’t have a second web browser installed, we recommend downloading and installing from one of the links above.
Disable browser extensions or add-ons
Follow these instructions to disable any extensions, which can sometimes block Amara:
Confirm that your browser extensions are disabled
Quit and restart your browser
Try the Amara Editor
Remove intrusive software (malware)
Sometimes a computer or browser can get bad programs that interfere with normal browsing – it’s especially common on Windows. Occasionally a brand new computer can even come with malware programs installed.
It can be tricky to remove these, but here is our advice:
Run a full system scan with the application
Restart your computer and try the Amara Editor
Use HTTPS instead of HTTP
Some Internet providers are known to inject ads into Web pages that are served unencrypted. This may prevent Amara subtitle editor from loading.
Please check the URL of the Web page with the editor and make sure it starts with https://www.amara.org/... Otherwise, replace "http://" with "https://" manually and reload the page.
Advanced options for troubleshooting
If nothing has worked there are a few advanced options that some users might be able to try. If you’re unsure about how to do these, you might want to ask for help from a friend with advanced computer skills.
If you still think it might be malware:
On windows, open Control Panel > Uninstall Programs
Consider uninstalling anything suspicious, especially if labeled with “enhancing user experience” or “advanced search panel”
If in doubt, use a web search to learn more about the purpose of a program and if it has any known malicious effects
Visually review for non-Amara.org originating files that load
Use a web search to determine if the file could be malicious
As the last resort, if nothing else helps, you can install Linux Ubuntu alongside Windows while keeping Windows. This is called “Dual Boot” and will allow you to and boot your computer under either Windows or Linux as necessary. This is advanced and is only recommended for experienced computer users.
More information: Instructions for dual booting
NOTE: In the absence of malware, all the modern versions of Windows and the major Web browsers should be compatible with Amara and allow the subtitle editor to load and run.
Thank you for your contributions to support an inclusive and accessible media ecosystem!
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