Troubleshooting

Using WebVTT files on Internet Explorer 11
Internet Explorer 11 has limited support for WebVTT files. Cues that indicate positioning and additional headers aren't parsed and may stop the t...
Wed, 15 Aug, 2018 at 2:32 PM
The video does not play in the subtitle editor, what do I do?
If you have trouble getting the video to start in the subtitle editor by pressing TAB key or clicking Play button, we recommend trying the following steps t...
Tue, 16 Jun, 2015 at 4:30 AM
Why do I see "Not all lines are completed" in subtitle editor?
If you see "Not all lines are completed" in the progression panel in the right-hand part of the subtitle editor, as shown on the screenshot below:...
Sun, 14 Sep, 2014 at 11:47 AM
Cannot find "Complete" button in the subtitle editor, where is it gone?
When your subtitles are finished, you can click Complete button in the subtitle editor to mark them as complete: However, in some cases this b...
Tue, 23 Sep, 2014 at 1:55 AM
Why do I keep seeing "Loading subtitle editor..." message?
Sometimes the Amara subtitle editor looks like it is loading, but it is not. Instead of opening the subtitle editor, it only shows this message: ...
Mon, 31 Oct, 2016 at 8:30 AM
Why is Yes, Start Syncing button in subtitle editor inaccessible?
While you are typing the text of the transcript in the subtitle editor, the button in the progression panel that enables you to switch over to syncing step ...
Fri, 30 Jan, 2015 at 7:16 AM
Why do I see "You have an unsaved backup" message in subtitling editor?
Sometimes, when you open your subtitles for editing, you may see the following dialog in the editor: This means that your previous session editin...
Mon, 1 Sep, 2014 at 4:56 PM
I was working on a video in the legacy editor but it timed out. How do I save my work?
Be extra careful if you leave your subtitling / translating dialog page open without any activity for some time. If you have been inactive on the page (i.e....
Mon, 16 Jun, 2014 at 10:30 PM
How do I compare revisions from different pages?
If a subtitle set has been edited and saved multiple times, its revision history includes multiple entries.  In the interest of the system's performanc...
Sun, 24 Aug, 2014 at 12:24 PM
Why isn't the embed code working for me?
Non-functioning embed code is often due to a CMS not allowing <script> tags, or a WYSIWYG visual editor breaking the embed code.   Wordpress: ...
Sat, 11 Oct, 2014 at 3:08 PM