First, please check out the forum to see if your question has already been asked and answered.


Next, see the Support and Knowledge Base section

There are many useful step-by-step instructions in this section that may answer your question.


Still need help?


Please describe your issue clearly, and be sure to include the following information.

In particular, we need to know: 


Your Information

  • Your Amara Account username 

  • Email on Amara Account

Video Details

  • URL of video on Amara or Hosting Site 

  • Title of Video

  • Team (if applicable)

  • Subtitles file format and language


Issue Details

  • Clear description of Issue 

  • URL of Amara page where you found the issue

    • Screenshots of issue (if possible)

  • What you were trying to do

    • What you observed 

    • Is this a new behavior

    • Did this occur just once or happened every time you tried 

  • What OS (operating system) and Web browser you are using (you can check to see the details of your system) 

Please email all relevant details requested above to to file a ticket. 

This information is important and allows us to identify and solve your issue as quickly as possible. Thank you!



Thank you for your support of an inclusive and accessible media ecosystem!

If you have any questions or suggestions, please share your feedback!

To submit a quick ticket, click No in the Did you find it helpful link below.

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