Today I went to Amara home page to do my task for TED. But momentarily Amara was not available because of some maintenance. And after that, maybe half an hour later I went to the page again, which was then available. But when I started to edit the subtitles, I found it was too short, actually the version I found there was the draft I submitted June 26. Which means, my work since June 26 to yesterday, June 28, is completely lost. I don't know why. I want to know why and whether I can recover them. Until I know that I can't start editing again. Does somebody suffer same experience ? Does somebody know how to fix? Please tell me.
same thing happened to me, two of my translations disappeared completely after maintenance, can anyone help how can I get them back? I worked so hard with them to share them in my country :(
To eugensk00 :
Sorry for your problem.
I wish your work will be recovered soon.
To calmansi justanAmarauser :
Thank you for your prompt reply and sincerely dealing with the problem. Now I wait for a while for further reply from Amara developer team.
Same over here. For some of my videos it just hides the subtitles, which have been added within the recent 3 days. For example here:
It says "3 Subtitles" but shows English only (added a few weeks ago). The German and Spanish subtitles which were added yesterday are gone.
I hope and pray the developers have a fallback path so that the subtitles are recovered :-)
I have the same problem. I also from TED. Today when I login to have final review for my sub I can’t find work from yesterday, it just say I start my work yesterday and nothing saved. So I have to start over but now I can’t submit my final translation. Help me, I don’t want to do my work again again.
Booger Bender here. It has come to my attention that people have been seeing their subtitles disappearing during Amara's big upgrade. It is completely understandably frustrating. I personally apologize for any inconvenience may have caused anyone during our time of upgrade. I would suggest people to download and back up their subtitles during this time until we have reached a solution with the developers as soon as possible. Thank you so much for participating in the help forums letting our team know about problems that occur. We hope to resolve the issues asap. We strive for excellence providing you valuable services.
Thank you for understanding and bearing with us during this difficult time.
Rule of the thumb - back up subtitles and revisions.
Dylan Mahoney ( Booger Bender )
@calmansi justanAmarauser - it appears that all the videos you linked to above are back - thanks for providing links and descriptions.
Everyone else - if you are still missing data - please include the link to the video and the lanuguages that are missing.
As to the Italian subtitles: in both cases, Ester Garau had restarted them from scratch yesterday after the upgrade made them disappear, and before I managed to send a message to the members of the Captions Requested and Music Captioning teams asking them not to do that, as Amara was working on restoring the disappeared subs / revisions of subs.
there could be many more subtitle sets where people, like Ester,
restarted subtitles that had apparently disappeared, and where now only
the last, less complete version remains, without a possibility to roll
back to the pre-maintenance, more complete revision.
Surely, somewhere in the Amara back office, there must be a log of all edits done in Amara? From it, developers should be able to identify these subtitle sets that were re-edited when they seemed to have disappeared because of the developers' unannounced "scheduled maintenance". THEY know the exact date of the obsolete version of the database they used for the upgrade yesterday, we users don't.
Meanwhile, could you please restore